Refund policy
Faulty or incorrect items — your Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply to every product we sell — including sale, discounted and clearance items. If your item arrives damaged, is faulty, or isn't what you ordered, contact us at hello@sunniscenes.com with your order number and photos/video of the issue, and we will make it right with a repair, replacement or refund as required by law. We cover return shipping for confirmed faulty or incorrect items, and no processing fees are deducted from remedies for faulty goods.
Manufacturing faults in products carrying our 12-Month Warranty are covered under our Warranty & Product Care policy. The warranty covers manufacturing faults only — not damage from misuse, salt water exposure, improper storage or exceeding weight ratings.
Change-of-mind returns (30 days, full-priced items)
On top of your legal rights, we offer a 30-day change-of-mind returns policy on full-priced items. If you're not satisfied, you may return the item within 30 days of delivery provided it is unused, in its original condition and packaging.
- Change-of-mind returns are accepted by mail only, and return shipping is at the customer's cost.
- Once received and inspected, refunds are processed to your original payment method within 7 business days.
- For change-of-mind refunds, non-recoverable payment processing fees may be deducted (PayPal: 2.6% + $0.30; Afterpay: 6.8% + $0.30). These fees are never deducted from refunds for faulty or incorrect items.
Sale items — change of mind
Items purchased at a discounted price (sitewide promotions, discount codes, clearance and sale events) are not eligible for change-of-mind returns or exchanges. This applies only to change of mind — if a sale item is faulty, damaged in transit or incorrect, your full Australian Consumer Law rights above apply and we will remedy it.
Exchanges
Email us within 30 days of delivery — full-priced, unused items can be exchanged subject to stock. Customers cover shipping both ways for change-of-mind exchanges.
Non-returnable items (change of mind)
Gift cards, and sale/clearance items as set out above.
International returns
For international change-of-mind returns, customers are responsible for return shipping costs and any customs charges. Faulty or incorrect items are handled under Australian Consumer Law as above.
How to lodge a return
Email hello@sunniscenes.com with your full name, order number, reason for return, and photos where relevant. Please don't send items back without contacting us first.